Q :Do you delivery out of the U.S.
A: Yes we do ship worldwide

Q: Who is responsible for handling (Customs Fee)?
A: Customer pays customs fee

Q: From where General Mobile ship’s there products?
A: From U.S. But sometimes General Mobile uses different location (Warehouse). It depends on the distance. Fast delivery is very important for General Mobile.

Q: What are your shipping rates?
A: We have flat rate for 60$.

Q: When will you ship my items?
A: Most items leave our warehouse within one to three business days from the time you place your order.

Q: Credit Card Processing Time:
A: Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Also, for security reasons, voice confirmation may be required before we can process your credit card for payment. This may delay your order.

Q: Is it safe to use my credit card with GeneralMobileShop.com?
A: Yes. Shopping at GeneralMobileShop.com is safe. Because we use Autorize.net for Credit Card transactions.

Q: Will you charge tax on my order?
A: Since we are a New York based company, New York law requires that we charge applicable sales tax to orders from residents in that state. No taxes are charged to residents of any other state.

Q: Are shipping charges refundable?.
A: No unfortunately they not. Shipping charge is NOT refundable.

Q: I want to return my phone. Who will pay the shipping?.
A: Customer has to pay the shipping.

Q: If I have to send my phone back will I get a spare to use in the meantime?
A: No. We do not send out spare phones.